Privacy policy

Who we are

Naqsh Signs is operated by NAQSH Dubai Inc. (federal corporation no. 1820464-1), with its registered office at 805 Helen Cres, Pickering, ON L1W 1V1, Canada. In this policy, “we” means NAQSH Dubai Inc., which is responsible for the personal information you share with Naqsh Signs. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, for email, Canada’s Anti-Spam Legislation (CASL).

What we collect, and when

• When you ask for a quote on this website: your name, email, phone number and company if you give them, what you need (product, size, quantity, finishing), when you need it, whether you want pickup, delivery or installation, the address or postal code for delivery or installation, the wording and colours for your sign, anything you write in the notes, and any photos or files you add (up to five).
• When you message or call us by WhatsApp, SMS, email or phone: what you send, including artwork files, photos of the site, and your number or address as it appears to us. Photos and files added on the quote form travel as attachments on the email that brings us your request; the website does not keep a copy.
• On your own device: your cookie choice, an unfinished quote so you can pick it up later, and your answer if you tell us a guide was useful. These stay in your browser; we do not receive them.
• Only if you accept optional analytics: which pages are visited, which buttons are used, rough device type and where the visit came from. See “Analytics and cookies” below.

We do not ask for payment card numbers, government identification or health information on this website.

How we use it

• To prepare quotes, confirm orders, check artwork, produce and deliver or install your signs.
• To reply to you, by the channel you chose on the form (email, WhatsApp or phone).
• To keep the records that accounting, tax and warranty questions require.
• To keep the website working and safe, for example by limiting repeated form submissions from one connection.
• To understand which pages help people, if you accepted analytics.

We do not sell or rent your personal information, and we do not use it for advertising. We email you about your own request only; we do not send marketing email unless you ask us to.

Who else handles it

We use a small number of providers to run the website. They handle your information only to provide that service:

• Resend sends the quote emails (to us, and the confirmation to you).
• Vercel hosts the website and runs its quote function.
• Google provides Analytics (only if accepted) and the map on our contact page.
• WhatsApp (Meta), your mobile carrier and your email provider carry the messages you send us, under their own privacy policies.

Some of these providers store or process information outside Canada, including in the United States, where it can be reached by local authorities under local law. We share only what each service needs, and no more.

Analytics and cookies

The website works the same whether or not you accept. If you choose “Accept optional” on the cookie card, we use Google Analytics and a small counter of our own to see which pages and buttons are used. This is statistics, not a profile of you, and we do not use it to identify you personally. If you choose “Reject optional”, or ignore the card, no analytics cookie is set and nothing is measured. Your choice is remembered on your device, and you can change it by clearing this site’s data in your browser.

How long we keep it

• Quote requests that do not become an order: up to 24 months, then deleted.
• Orders, invoices and the details they rest on: six years, as tax law requires.
• Messages and artwork files: for the life of the job and any warranty or reprint question, then deleted unless we need them for the records above.

You can ask us to delete your information sooner, except where the law requires us to keep it.

Keeping it safe

The website is served over an encrypted connection, requests to our quote function are limited, and the information sits with the providers above and in our own email and phone. No system is perfectly secure; if a breach puts you at real risk of harm, we will tell you and the Privacy Commissioner as the law requires.

Your choices and rights

You can ask to see the personal information we hold about you, to correct it, to delete it, or to withdraw a consent you gave us, at any time, by emailing info@naqshsigns.ca. We reply within 30 days and may need to confirm who you are first. If you are not satisfied with how we handled something, you can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Children

This website is for businesses and adults. We do not knowingly collect information from children.

Changes to this policy

If we change how we handle information, we update this page and its date. Questions about privacy? Email info@naqshsigns.ca.