Terms of service

Who we are

Naqsh Signs is operated by NAQSH Dubai Inc. (federal corporation no. 1820464-1, Ontario corporation no. 1001732082, business no. 755690575), a Canada Business Corporations Act corporation whose director is Shafqat Ali, with its registered office at 805 Helen Cres, Pickering, ON L1W 1V1, Canada. In these terms, “we” means NAQSH Dubai Inc., and every quote and order placed with Naqsh Signs is with NAQSH Dubai Inc..

Quotes and orders

• Prices shown or discussed before a written quote are estimates only.
• A quote is confirmed once we have reviewed your artwork, size, quantity, deadline and where it is going, and sent you the final price in writing. It lists what is included and what is priced separately, such as installation, permits and delivery.
• Sending the quote form asks us for a quote. It does not place an order, and nothing is charged or printed until you accept a quote.
• Each quote says how long its price is held and how payment works. Taxes are added where they apply.

Artwork and proofs

• You confirm you have the right to print any artwork, logos, text or images you send us, and you answer for any claim that you did not.
• We check every file before production and send a proof when changes are needed.
• Production starts after you approve the proof. Please check spelling, numbers and details carefully: once you approve, they are yours.
• We may decline artwork that is unlawful, infringes someone’s rights or that we cannot print well, and we tell you why.
• You keep your rights in your artwork. Artwork we design for you is yours to use once the order is paid.

Colour and materials

Printed colour can differ a little from a screen, and between materials and print runs. We match to your approved proof as closely as the process allows, and we will tell you if a colour is critical enough to need a sample first.

Turnaround, pickup and delivery

Lead times start once artwork is approved. We confirm the delivery or pickup date with your quote and will tell you straight away if anything puts that date at risk. Risk passes to you when you collect the order, or when it is delivered to the address you gave us.

Installation

We install in the cities named on our service-areas page. Installation is priced on your quote. You tell us about access, the wall or surface, the height, and whether a landlord’s approval is needed. Permanent outdoor signs often need a municipal sign permit; we can prepare the drawings, and the permit and its fee are quoted separately. If the site turns out to be different from what we were told, we may need to re-quote before we start.

Changes and cancellations

Tell us as soon as you want to change or cancel. Before production starts, you can cancel an accepted quote and we will charge only for design time already spent. Once production has started, custom work cannot be cancelled, because it is made only for you; we will say what has been spent and what, if anything, can still be saved.

Reprints

If an order does not match the approved proof because of a production error on our side, we will reprint it at no charge. Please let us know within 7 days of receiving your order, with a photo. Mistakes in artwork you approved, normal colour variation and wear from use or weather are not production errors.

Limits on what we are liable for

We are responsible for the quality of what we make and install. To the extent the law allows, our liability for any order is limited to the amount you paid for it, and we are not liable for indirect losses such as lost sales or profit. Nothing here limits any right you have under law that cannot be limited, including consumer-protection law.

Using this website

The site, its text and its photos belong to us or are used with permission; please do not copy them without asking.The tools on this site give general guidance, not a quote or a promise: only a written quote is a price. We take care to keep the site accurate, but may correct errors without notice.

Privacy

How we handle your information is set out in our privacy policy.

Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Disputes are for the courts of Ontario.

Changes and contact

We may update these terms; an order is on the terms in force when you accepted the quote. Questions about these terms? Email info@naqshsigns.ca or call (437) 676-0340.